Zoo Accessibility

Meeting the needs of all Zoo visitors.

Accessibility at the Central Florida Zoo

We are committed to meeting the needs of all our visitors. We are always happy to discuss any requirements you may have to make your visit more enjoyable.

Accessible learning

Our school programs also cater for students with accessibility requirements, including mobility and learning difficulties. To schedule a sign language interpreter, a touch tour for the blind, or for more information on the different programs provided and how we can accommodate your needs, please contact the Education Department at 407-323-4450 ext. 123 or ext. 125


Welcoming assistance animals

Service animals are welcome at the Zoo. Personal pets are not permitted on Zoo grounds at any time.

Because service animals can pose certain concerns and challenges within a zoo setting, it is important that we advise you of our policy regarding these animals and ask for your cooperation.

All guests visiting the Zoo with a service animal, including Zoo Annual Pass Holders, are asked to check in at the Admission Window so that our staff can provide you with an Accessibility Map for our facility.

In compliance with the Americans with Disabilities Act (ADA), service animals must be on a non-retractable leash of no more than 6 feet, a tether, or harness, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls at all times during their Zoo visit.

Due to the natural predator/prey instinct, some zoo animals may react quickly or violently to the presence of a service animal, which can cause injury to the zoo animal or even death.  We ask that if you notice a zoo animal becoming distressed or overly aggressive by the presence of your service animal, to please leave the area immediately.

Because we want all guests to be able to enjoy all areas of the Zoo, if you would like to visit a restricted area, we are happy to provide a guided walk-through of the area by a staff member while another member of your party supervises and safeguards your service animal.

Thank you for your cooperation in planning your visit to the Central Florida Zoo!

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