Retail Sales Associate

Job Overview

Reports To:
Zoofari Outpost Gift Shop Manager

FLSA Status:
Part-time, non-exempt


The Retail Sales Associate will work in the Zoofari Outpost Gift Shop located in the Zoo. The Associate will be responsible for providing guests with an exemplary sales experience, the cleanliness of the shop, cashing out purchases, and maintaining adequate inventory on the shelves. This position reports to the Manager of the Zoofari Outpost Gift Shop.  Additional guidance is received through established policies and procedures, plus verbal and written communications.


Essential Duties and Responsibilities:

The employee in this position must perform all the essential job duties listed below; however, this list is not intended to be inclusive of all the specific tasks that an employee in this position may be expected to perform.

  • Driven to deliver superior customer service to guests of the Zoo and Zoofari Outpost Gift Shop.
  • Proven ability to plan, set and achieve goals set in collaboration with Manager.
  • Process sales accurately in computer system.
  • Greet customers in a friendly, engaging manner at all times.
  • Stock and restock merchandise on shelves and tables to represent an adequate inventory.
  • If necessary, upon completed training, open and close shop at Manager’s direction.
  • Develop and nurture relationships will all Zoo staff, volunteers, interns, vendors, and guests.
  • Adheres to all Central Florida Zoo & Botanical Gardens’ Policies and Procedures.
  • Other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 18 years old.
  • Must be able to work independently and as a team player in a fast-paced, energetic environment.
  • Strong organizational and follow-up skills.
  • Excellent verbal and interpersonal skills.
  • Present a professional image in appearance, words and actions.
  • Must provide a negative drug test result (testing provided by Zoo).
  • Be reliable and use good judgment in all situations.
  • Must have the ability to work flexible hours, including weekdays, weekends, holidays and evenings.

The duties listed above are intended only as an illustration of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Education and Experience:

This position requires a high school diploma or equivalent.  Prior retail experience required.


Language Ability:

  • Ability to respond to common inquiries, requests or complaints from guests and/or staff in a kind and courteous manner.
  • Must be able to communicate with guests and staff clearly and effectively.
  • Multilingual is preferred.


Reasoning Ability:

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.


Certificates, Licenses, and Registrations:

  • Valid Florida State drivers license.


Physical Demands:

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

  • The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds, stand for long periods of time and drive Zoo vehicles.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls.
  • The employee is frequently required to sit, walk distances, climb, balance, stoop, bend, kneel and crouch.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment:

A large percentage of duties are performed within the confines of the gift shop, however, under certain circumstances it may be required to be outdoors in various weather conditions, ranging from rain, wind, cool to cold weather, and extreme heat and humidity.  It is possible the employee will be exposed to dust and harsh chemicals that if not handled properly may present a health hazard.  The noise level in the work environment is usually moderate.

The Central Florida Zoological Society, Inc. (CFZS) reserves the right to revise or change job duties and responsibilities as the need arises. This job description pertains to an “at will” position with the CFZS and in no way constitutes a written or implied contract of employment.


To apply, please visit our listing on

The Central Florida Zoological Society, Inc. (CFZS) is an equal opportunity employer and makes decisions related to compensation and all terms, conditions, or privileges of employment on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy), gender orientation, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by the CFZS.

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