Youth & Community Volunteer Coordinator

Job Overview

Reports To:
Volunteer Manager, Education Manager, Director of Education

FLSA Status:
Part-time, Non-exempt

 

Summary:

The Youth & Community Volunteer Coordinator is responsible for the coordination, development, and advancement of specific volunteer programs offered by the Central Florida Zoo & Botanical Gardens. Volunteer program coordination responsibilities shall include, but not be limited to—Teen Team, Bright Futures, Family volunteers, and the Group/Corporate volunteer programs. This position will also assist with special Zoo events as assigned. The Volunteer Manager, Youth & Community Volunteer Coordinator, Education Department Staff, and a diverse team of volunteers work together to accomplish common goals that uphold the Central Florida Zoo & Botanical Gardens’ mission. This position reports directly to the Volunteer Manager, Education Manager, and Director of Education. Additional guidance is received through established policies and procedures, plus verbal and written communications.

 

Essential Duties and Responsibilities:

The employee in this position must be able to perform all the essential duties listed below; however, this list does not cover all of the specific tasks that an employee in this position may be expected to perform.

General

  • Be an Ambassador for the Zoo at all times.
  • Work as a member of a large, diverse team.
  • Develop and nurture professional relationships with all Zoo staff, guests, and vendors.
  • Provide excellent customer service as a component of all job duties.
  • Adhere to all CFZ&BG policies and procedures.
  • Other duties as assigned.

Teen Team

Act as lead staff member to:

  • Manage and maintain records; including application requests, application packets, volunteer forms, and alike throughout the calendar year.
  • Distribute and process applications; including updating applications, sending application progress emails to applicants, sending thank you letters/emails to recommenders, and alike.
  • Oversee interview and selection process.
  • Innovate, coordinate, and facilitate training programs and training maintenance throughout the calendar year; including engaging various learning styles, integrating hands-on training, and alike.
  • Schedule and coordinate volunteer time; including Summer Camp, off-site field trips, retention events, and alike.
  • Work with Volunteer Manager to develop a Youth Summit or Science Café alongside Teen Team program volunteers.

Bright Futures

Act as lead staff member to:

  • Manage and maintain records; including application requests, application packets, volunteer forms, and alike throughout the calendar year.
  • Maintain and develop teaching tools used by volunteers for programs, such as Discovery boxes and biofact collection.
  • Innovate, coordinate, and facilitate training programs and training maintenance throughout the calendar year; including engaging various learning styles, integrating hands-on training, and alike.
  • Schedule and coordinate volunteer time; including Summer Camp, off-site field trips, retention events, and alike.

Family Volunteers

  • Manage and maintain records; including registrations, volunteer forms, and alike.
  • Work with Volunteer Manager to coordinate and conduct 3-5 family volunteer events throughout the calendar year.

Group/Corporate Volunteers

  • Manage and maintain records; including reservations, volunteer forms, impact information, and alike.
  • Work with Volunteer Manager to coordinate and conduct group/corporate volunteer events throughout the calendar year.

General Volunteer Management and Administration

  • Provide support, mentoring, and supervision to new and current volunteers.
  • Innovate recruitment strategies to encourage diversity and inclusion throughout volunteer programs.
  • Assist with the administration of the volunteer database, maintain accurate records for volunteers and distribute regular reports to Zoo administration.
  • Recruit and support volunteer participation with special events, such as the annual fundraiser and Zoo events.
  • Provide support to volunteers throughout the Zoo and help with recognition and retention.
  • Design and execute regular evaluations of volunteers.
  • Work with Volunteer Manger to ensure budget supports volunteer program needs.
  • Work with Volunteer Manager to maintain training and educational manuals/materials for volunteers.
  • Maintain communication with volunteers via phone calls, emails and weekly newsletters.
  • Photograph volunteers and volunteer activities.
  • Clean up all program areas used.
  • Work with a large diverse collection of education program animals. This includes, but not limited to, handling animals during training, packing, and unpacking of animals and supplies.
  • Develop, teach and train the students and/or public about the animals in the education collection.

 

Qualifications:

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 18 years old.
  • Must provide a negative pre-employment drug test result.
  • Must successfully pass a background check.
  • Must be able to traverse Zoo grounds on foot.
  • Must be able to work independently and as part of a team.
  • Receive and understand directions/instructions verbally, written and audio.
  • Ability to interact with a wide age range and variety of people is essential.
  • Ability to learn, retain and, in turn, teach many animal facts in an effective manner.
  • Excellent communication and teamwork skills necessary.
  • Ability to work with wide range of animals (invertebrates, amphibians, reptiles, birds and small mammals).
  • Must have the ability to work flexible hours, including weekdays, weekends, holidays, evenings, and Zoo special events.

The duties listed above are intended only as an illustration of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

 

Education & Experience: 

This position requires a college degree. Teaching experience is preferred and/or a background in biology, zoology or life science.

 

Language Ability:

  • Must be able to communicate with guests and staff clearly and effectively.

 

Certificates, Licenses, & Registrations:

  • Must possess a valid Florida driver’s license with acceptable motor vehicle record to maintain Zoo standards of insurability.

 

Physical Demands:

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

  • The employee must frequently lift and/or move up to 40 pounds.
  • Drive Zoo vehicles.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls.
  • The employee is frequently required to sit, walk distances, climb, balance, stoop, bend, kneel and crouch.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

A large percentage of duties are performed outdoors in various weather conditions, ranging from rain, wind, cool to cold weather, and extreme heat and humidity. It is possible the employee will be exposed to dust and harsh chemicals and if not handled properly may present a health hazard. The noise level in the work environment is usually moderate.

Central Florida Zoological Society, Inc. (CFZS) reserves the right to revise or change job duties and responsibilities as the need arises. This job description pertains to an “at will” position with the CFZS and in no way constitutes a written or implied contract of employment.

 

To apply, please visit our listing on Indeed.com.


The Central Florida Zoological Society, Inc. (CFZS) is an equal opportunity employer and makes decisions related to compensation and all terms, conditions, or privileges of employment on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy), gender orientation, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by the CFZS.

 

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