We are committed to meeting the needs of all our visitors. We are always happy to discuss any requirements you may have to make your visit more enjoyable.
The Zoo’s guest paths are a combination of solid surface pavement and wooden boardwalks. The walkways are large enough to accommodate strollers, family groups, and mobility devices, while maintaining appropriate social distancing.
The Zoo is open daily, 9:00 am – 3:00 pm. Tickets can be purchased online, in advance.
We’ve partnered with KultureCity®, a non-profit organization focused on creating welcoming and inclusive environments for individuals with unique abilities, to become a certified sensory inclusive facility.
Sensory bags will be available at the Zoo’s Admissions Window and are equipped with noise-canceling headphones, cue cards, fidget tools, and other resources. These bags are available to borrow, free of charge, for guests with sensory needs. All bags and items will be properly disinfected after each use.
Signage will be posted throughout the Zoo indicating potentially high-noise areas, as well as designated Quiet Areas for individuals who need to take a break. Please note that during the Zoo’s Modified Operations, some areas may be temporarily closed.
Prior to visiting the Zoo, families can download the free KultureCity App to learn more about what sensory features are available and where they can access them. Also on the app is the Social Story which will provide a preview of what to expect during a visit to the Zoo.
Our school programs also cater for students with accessibility requirements, including mobility and learning difficulties. To schedule a sign language interpreter, a touch tour for the blind, or for more information on the different programs provided and how we can accommodate your needs, please contact the Education Department at 407-323-4450 ext. 123 or ext. 125
Manual wheelchairs are available for rental, on a first come first served basis, at our Admissions window for $7 each.
Guests requiring the use of a mobility device are welcome to bring their own to the Zoo. If you have questions or concerns please feel free to contact the Zoo’s accessibility coordinator at 407.323.4450 ext. 135 prior to your visit.
Service animals are welcome at the Zoo. Personal pets are not permitted on Zoo grounds at any time.
Because service animals can pose certain concerns and challenges within a zoo setting, it is important that we advise you of our policy regarding these animals and ask for your cooperation.
All guests visiting the Zoo with a service animal, including Zoo Annual Pass Holders, are asked to check in at the Admission Window so that our staff can provide you with an Accessibility Map for our facility.
In compliance with the Americans with Disabilities Act (ADA), service animals must be on a non-retractable leash of no more than 6 feet, a tether, or harness, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls at all times during their Zoo visit.
Due to the natural predator/prey instinct, some zoo animals may react quickly or violently to the presence of a service animal, which can cause injury to the zoo animal or even death. We ask that if you notice a zoo animal becoming distressed or overly aggressive by the presence of your service animal, to please leave the area immediately.
Because we want all guests to be able to enjoy all areas of the Zoo, if you would like to visit a restricted area, we are happy to provide a guided walk-through of the area by a staff member while another member of your party supervises and safeguards your service animal.
Questions, comments, concerns or suggestions?
Please contact the Zoo’s accessibility coordinator,
Dawn Danzi, at 407-323-4450 ext. 121.
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